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12. As regards the digitalisation of public services, and bearing in mind that exercising rights online requiresthe user to have, inter alia, an adequate internet connection, device, storage capacity, operating system andpaid-up subscription, and public services to have correctly functioning devices, servers and tools that take intoaccount the full variety of situations of all potential users, the Assembly calls on States to:

12.1. move from a logic of 100% digital public services to a logic of 100% accessibility of these services, including through maintaining non-digital access to public services wherever necessary to ensure equality of access to and continuity of public services and their adaptation to users;

12.2. take into account, from the first steps in designing any new online service, the needs of and obstacles faced by all potential users of the service, in order to guarantee equal access for all;

12.3. ensure that individuals always have access to proper support in carrying out their administrative procedures, not only to complete and submit online forms but also to get advice from public service staff able to answer specialised questions about the rights and procedures in question;

12.4. develop free internet access points as well as services to support individuals in carrying out their administrative procedures online;

12.5. promote the development of a chain of production, reuse and repair of digital devices and tools, provided that they work properly and are available at an affordable price;

12.6. guarantee to each individual the possibility of correcting, through simple and accessible procedures, any error in the data concerning them and in procedures carried out online.

13. With around 3.6 billion people in the world having no access to internet, the Assembly further considersthat States must take into account in development aid measures the importance of reducing the digital divideas a means of facilitating the achievement of the Sustainable Development Goals.

Resolution 2510 (2023)

A DIVISÃO DE REDAÇÃO.

18 DE JANEIRO DE 2024_____________________________________________________________________________________________________________

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